Returns & Exchanges


If for some reason you are not happy with your purchase, LA FIGURE will gladly Exchange or issue a Credit Note (as a Gift Card) upon receipt of full priced items only.

To process a return or exchange, please email with your order number, the item(s) you wish to return, and the reason for your return.  You will then be issued with a Return Authorisation number (RA).

Once you receive your RA, items must be returned via a trackable delivery method to our return address as follows:

PO Box 1325
Camberwell Vic 3124

-  We will not be responsible for items we do not receive.
-  The cost of all returns are the customer's responsibility.
-  'Change of Size' and 'Faulty' exchanges will be sent free of charge (some conditions may apply).
-  'Change of Mind' delivery costs will be the customer's responsibility.
-  All items being returned must be received within 14 days of purchase in original condition, unworn and with all original swing tickets attached.
-  IMPORTANT: Your own underwear MUST BE WORN at all times when trying on Underwear and Swimwear items purchased via our website. 
-  Alternatively, items can also be returned or exchanged in person at any of our retail stores.
-  A copy of your Proof of Purchase must be included/presented with all returns.

Please note we do not issue refunds, except under circumstances stipulated by Consumer Affairs Victoria.

For assistance with all returns and exchanges, please contact our Customer Service Team on tel. 03 9562 6088 or email

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